Privacy Policy

Information you provide directly. When you fill out a contact form, request a quote, or communicate with us, we may collect:

• Full name
• Email address
• Phone number
• Company name and business address
• Facility details (square footage, industry type, service frequency)
• Any additional information you include in message fields

Information collected automatically. When you visit our Site, we may automatically collect non-personal technical data, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited, time on page, and referral source
• Date and time of your visit

This data is collected through server logs and analytics tools and is used in aggregate to improve Site performance. It does not personally identify you.

We use the information we collect for the following purposes:

• To respond to inquiries — answering questions, providing quotes, and scheduling facility assessments
• To deliver services — managing active cleaning contracts and communicating service updates
• To send marketing communications — periodic emails about our services, promotions, or company news. You can opt out at any time (see Section 7)
• To improve our website — analyzing how visitors use the Site to enhance user experience and content
• To comply with legal obligations — maintaining records as required by applicable law

By submitting a contact or quote form on our Site, you may opt in to receive SMS text messages from Mega Service Solutions regarding your inquiry, appointment reminders, and service updates.

• You may opt out at any time by replying STOP to any message we send.
• Standard message and data rates may apply based on your carrier.
• We will never share your phone number with third parties for their own marketing purposes.
• SMS consent is not a condition of receiving our services.

Our Site uses cookies — small text files stored on your device — and similar tracking technologies. We use three categories of cookies:

• Essential cookies — necessary for the Site to function correctly (e.g., form submission handling). These cannot be disabled.
• Analytics cookies — tools such as Google Analytics that help us understand traffic patterns and popular content. Data is aggregated and anonymized.
• Marketing cookies — used to deliver relevant ads on third-party platforms (e.g., Google Ads, Meta). These track visits across sites and may be linked to advertising profiles.

You can control or disable non-essential cookies at any time through your browser settings. Note that disabling cookies may affect certain Site features. For more information on managing cookies, visit allaboutcookies.org.

We do not sell, rent, or trade your personal information to any third party. We may share your information only in the following limited circumstances:

• Service providers — trusted vendors who assist us in operating our business, such as email delivery platforms, CRM software, and scheduling tools. These providers access your data only as needed to perform their functions and are bound by confidentiality obligations.
• Legal requirements — when required by law, court order, or government authority, or to protect the rights, safety, or property of Mega Service Solutions or others.
• Business transfers — in the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

We retain personal information for as long as necessary to fulfill the purposes described in this Policy, provide ongoing services to active clients, and comply with applicable legal and tax obligations. Inquiry data from non-clients is generally retained for up to three (3) years unless you request earlier deletion. Data from active or past service clients is retained for the duration of the relationship and for a reasonable period thereafter as required by law.

Depending on your location, you may have the following rights regarding your personal information:

All users:

• Opt out of marketing emails— click “Unsubscribe” in any marketing email or contact us directly.
• Request access or correction — ask us to provide or correct the personal data we hold about you.
• Request deletion — ask us to delete your personal data, subject to any legal retention requirements.

EU/EEA residents (GDPR): You have additional rights under the General Data Protection Regulation, including the right to data portability, the right to restrict processing, and the right to object to processing based on legitimate interests. You also have the right to lodge a complaint with your local supervisory authority.

California residents (CCPA): Under the California Consumer Privacy Act, you have the right to know what personal information we collect and how it is used, the right to request deletion of your personal information, and the right to opt out of the sale of your personal information. Mega Service Solutions does not sell personal information as defined by the CCPA.

To exercise any of these rights, contact us using the information in Section 13. We will respond to verifiable requests within the timeframes required by applicable law (generally 30–45 days).

We implement commercially reasonable technical and organizational safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our Site
• Access controls that limit who within our organization can view personal data
• Use of reputable, security-certified third-party service providers

Please be aware that no method of transmitting or storing data over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your data has been compromised, please contact us immediately.

Our Site and services are directed exclusively to businesses and commercial facility operators. We do not knowingly collect personal information from individuals under the age of 18. If we learn that we have inadvertently collected data from a minor, we will delete it promptly. If you believe we have collected information from a minor, please contact us immediately.

Our Site may contain links to external websites for your reference. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of every external site you visit.

We comply with all applicable federal, state, and local privacy and data protection laws, including the Florida Information Protection Act (FIPA), the California Consumer Privacy Act (CCPA), and, to the extent applicable, the General Data Protection Regulation (GDPR). If you have concerns about our compliance, please contact us directly.

This Privacy Policy is governed by the laws of the State of Florida. Any disputes arising from or related to this Policy shall be subject to the exclusive jurisdiction of the state and federal courts located in Hillsborough County, Florida.

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or applicable law. When we make changes, we will revise the “Last Updated” date at the top of this page. For significant changes, we may also notify active clients by email. Your continued use of the Site following any update constitutes your acceptance of the revised Policy.

If you have questions, concerns, or requests related to this Privacy Policy or how we handle your personal information, please reach out: